Tolarus Privacy Policy


Updated: 20/8/2021

Tolarus and its partners are committed to protecting and respecting your privacy. Our policies for privacy, terms and conditions and any other documents referred within them, set out the basis on how your data is collected, provided and/ or processed by us. Please carefully read the policy to understand our views and practices on how we will use and treat your personal data.

Contact Details:

Name: Tolarus / Wessex labels
Address: Unit 23 Greatbridge Rd, SO510HR Romsey.
Phone Number: 01794 519300
E-mail: Sales@tolarus.co.uk

Personal information we may collect from you:

We may process and collect the following data from you:

  • Personal identifiers, contacts and characteristics (for example, name and contact details). When filling in forms on our site, including but not limited to; information provided by you as part of the checkout process, promotions, competitions or feedback forms within our site
  • If you contact us, we will keep a record of that correspondence.
  • Details of orders you carry out.
  • Details of your visits to our site including: traffic data, location data, weblogs and other communication data.

IP Address and Cookies.

Where your IP address, operating system and browser type are available, we may collect this information in order to produce reports for system administration and aggregation information to our advisors. This is strictly statistical information data for browsing, actions and patterns and does not identify an individual. For this reason, we may obtain information about your general internet usage using a cookie file that will be stored on the hard drive of your computer. This helps us to improve our site and deliver a better service. Cookies enables us to:

  • Estimate audience size and usage pattern
  • Store information to customise your user profile
  • Recognise you when you return to the site.

You can refuse to accept these cookies by activating the setting within your chosen web browser, allowing the refusal. However, if this is selected you will have to log in with your unique settings each time on our site. For more information about the cookies, we use please visit our cookies policy. This information is collected and used to process and obtain users individual accounts.

Where we store your personal information:

Your information is securely stored within our Customer Management system on secure servers we use strict procedures to prevent unauthorised access. Any payment information through third party processes and/ or otherwise will be encrypted. We keep this information and update as required due to providing services. Once our service is no longer required personal information will be deleted and destroyed from our systems should you no longer require our service. The data we collect from you may be transferred and stored within a destination outside the European Economic Area (EEA). It can be processes by staff operating outside the EEA who work for one of our suppliers. Third party services such as Amazon Web service/ World Pay/ PayPal may be engaged in the processing of your payment details and the provision of support services, our staff may also be engaged in these details and process this information in the fulfillment of your order. By submitting your personal data, you agree to the transfer, storing or processing. We will take every step necessary to ensure that your data is treated securely and in accordance with this privacy policy. Once you have registered with us as a customer, you will be given a unique username and password to log into our site as a registered user. You are then responsible for ensuring that the password remains secure and for keeping the username and password confidential. We politely ask that you do not share these details with anyone.

How we use this information:

We use information held about you in the following ways:

  • To provide the best content in the most effective presentable manner for you and your computer
  • To provide you with services and products requested from us, or may interest you in which you have consented to be contacted for such purposes
  • To provide you with legitimate business information that is of interest to you
  • To carry out any contractual obligations we have with you
  • To allow you to participate with interactive features of our service if you choose to do so
  • To notify you of any change to our services.

We may also use this data to provide information about our goods and services, that may be of interest to you via post, email or telephone. We will only contact you if you have consented for us to do so. If you do not want us to use your personal data in this way, please contact us.

Disclosure of your information:

We may disclose your personal information to any member within our team that needs to know. Which means our subsidiaries, holding company and its subsidiaries as defined in section 736 of the UK Companies Act 1985. We may disclose your information to third parties:

  • In the event that we sell or buy any assets, in which your personal data may be transferred to the prospective seller or buyer
  • If Tolarus or Wessex Labels are acquired by third party, in which case personal data held will be transferred assets
  • If we must disclose or share personal data in order to comply with any legal obligation, or in order to enforce and/ or apply our terms of use or terms and conditions of supply agreements; to protect the rights, property or safety of Tolarus, its partners and customers or others. This includes exchanging information with other companies and organisations to protect from fraud and credit risk reduction.

Your Rights:

You have the right to ask us not to process your personal information/ data for marketing purposes. We will usually inform you before collection of data, if we intend to use it for such purposes. You can exercise your right to prevent such processing of data by ticking the relevant box within the contact permission in your personal account. You can exercise the right at any time by contacting us. Our site may contain links to websites of our partner networks, affiliates and advertisers. If you follow any link to any of these websites, please note that they will have their own privacy policies in place. We do not accept any responsibility or liability for such policies. Please check these policies carefully before submitting any personal information/ data to these websites.

Access to Information:

GDPR gives you the right to access any information held about you. This right can be exercised in accordance with the regulation.

Changes to our Privacy Policy:

Any changes made to our privacy policy in the future will be posted on this page. Where appropriate you will be notified of changes by email.

Contact:

Any questions, comments and requests regarding this privacy policy are welcomes and should be addressed to the contact information provided at the top of the page.

Cookies Policy:


1. Cookies and Similar Technologies:

Cookies are small text files which get placed onto your computer or electronic device when you access not just our website but any website. Similar technologies include web beacons, action tags, local shared objects (‘Flash Cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions, activities and store information about them. We use these cookies and/ or similar technology for this website for the following purposes:

  • Cookies will keep track of items stored in your shopping basket/ cart
  • Online movements and use of the internet.

Please note that cookies cannot harm your computer. We don’t store any personal identifiable information as we do not as for this on our website. However, we do use encrypted information gathered cookies as described below. These cookies help us resolve any issues when you’re browsing.

2.  Information collected:

We may obtain information about your computer or any other electronic device which you use to access our website, such as your IP address, your browser and/ or any other internet log information. We will treat this information as your personal information. Should you take the opportunity to ‘share’ any content from our website in compliance with our policies, to friends or colleagues through third-party social media networks (Facebook, LinkedIn or Twitter for example.), you may be sent cookies from these websites. We do not control these cookies or the settings of these cookies, so please check the third-party websites for more information about how they manage their cookies and how you can delete them etc.

3. What types of cookies do we use?

  • Necessary cookies: These allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognise that you have logged into your account for access to content
  • Functionality cookies: Functionality cookies let us operate the site in accordance with the choice you make
  • Analytical Cookies: These cookies enable us and third-party services to collect data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience.

4. Consent for Cookies:

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested, or essential to the inherent functionality of the website (e.g.., to enable you to store items in your shopping basket and/ or to use our check-out process).

5. How to delete cookies:

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can follow detailed advice from www.internetcookies.org, which contains comprehensive information on how to do this for a wide variety of browsers and devices. However, be aware that in doing this you may be unable to access your personal account as you need to consent to the necessary authorisation cookie to log in.

6. Contacting us:

If you have any questions about this cookie policy or use of cookies, please contact us. This information has been given to you as part of our compliance with recent legislation, in order to make sure we are honest and clear about your privacy when using our website.

© 2022 All Rights Reserved. Tolarus Ltd® is a registered trademark of the Tolarus group of companies.

Nutrilabel is a trademark of Tolarus Software Ltd, registered in the UK, Europe and USA. Labelit is a servicemark of Wessex Labels Ltd.

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